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View the latest post Gratuity on Marine Services - Carpet cleaning


I am curious as I got hit with a request for a tip today that has not happened in 22 years of boating. I am interested in other people's opinion on this topic. I hired this company for the first time (a professional company boat washing waxing, carpet cleaning etc.) to clean my carpets on my boat, in my slip. I was told it was a minimum fee for a 42' Carver 406 Yacht of $352.00 and a $10 dollar credit card fee. I paid a 25% deposit as requested prior to service which I had no issue with and the balance of 75% after they alerted me that the job was completed. As a similar reference but, for household carpet cleaning, I have tipped the Stanley steamer guy.

I got a follow up text stating:
"Thank you for your business! We work hard to ensure that the (COMPANY NAME OMITTED) experience is top notch and we strive to be the best in service, products and customer service. This is why the customer experience is soo important to us.
Many customers find the most convenient way to show their support for our team is by sending our team a gratuity. If you would like to leave a tip for the technicians that worked hard for you, simply click the link below - they will surely appreciate it!
"

In my many years of boating using professional companies at a marina such as, washing and waxing, head repair, Aqua Marine deck installation, mechanic type work, canvas enclosures, etc., I have never received a text like this.

As an aside, for Marina services such as Fuel and pump out, restaurant workers, Dock utility workers, etc. they are always on my tip list. It seems to me, if you are already paying a higher rate for a marine related professional service company, they (the company) should be paying their people well enough to not need to solicit tips. I want to be fair, but this is a first for me. Any thoughts on this topic would be greatly appreciated as I may use them again. If you have an idea that the answer is yes, what is appropriate?

#highclassproblems :-D

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